§ 34-123. Variance procedure for general water service customers.
Latest version.
If a general water service customer seeks an administrative variance from the applicable
base use amount set out in Schedule B, the procedures set out herein shall be followed.
The general water service customer shall apply in writing to the director of customer
service, setting out the basis for his/her request for an administrative variance.
Such request must clearly detail the factors upon which the customer is claiming relief
from his/her base use amount. Such factors may include the seasonal nature of the
business, health and safety needs and unique business processes. The director of customer
service shall review the request, and may ask for additional written information from
the customer if needed. Once all information requested by the customer service director
has been received, the customer service director will respond to the request in writing
within twenty (20) working days from receipt of all required information deemed necessary
by the customer service director to render a decision. If the customer does not agree
with the determination of the director of customer service, the customer may appeal
such determination within ten (10) working days to the President/Chief Executive Officer
of the San Antonio Water System. The President/Chief Executive Officer shall make
an independent review of the written information submitted by the requesting customer
and the written determination and supporting documentation submitted by the director
of customer service. The President/Chief Executive Officer shall make a written administrative
determination on the variance request within ten (10) working days of receipt of the
written appeal. If the customer does not agree with the determination of the President/Chief
Executive Officer, the customer may request an appeal to the San Antonio Water System
Board of Trustees through a written request to the President/Chief Executive Officer.
The President/Chief Executive Officer shall schedule a hearing before the Board as
soon as practicable, but in no event less than sixty (60) days after the receipt of
the variance request.
(Ord. No. 92752, § 1, 10-19-00)
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