§ 34-124.1. Variance procedure for irrigation water service customers.

If an irrigation water service customer requests an administrative variance from the rate he/she is being charged pursuant to Schedule C, the procedures set out herein shall be followed. The irrigation water service customer shall apply in writing to the director of customer service setting out the basis for his/her request for an administrative variance. Such request must clearly detail the factors upon which the customer is claiming relief for the amount he/she is currently charged. Such factors may include but are not limited to health and safety needs. The director of customer service shall review the request, and may ask for additional written information from the customer if needed. Once all information requested by the customer service director has been received, the director of customer service shall render a decision in writing to the customer within twenty (20) working days from receipt of the completed request. If the customer does not agree with the determination of the director of customer service, the customer may appeal such determination within ten (10) working days to the President/Chief Executive Officer of the San Antonio Water System. The President/Chief Executive Officer shall make an independent review of the written information submitted by the requesting customer and the written determination and supporting documentation submitted by the director of customer service. The President/Chief Executive Officer shall make a written administrative determination on the variance request within ten (10) working days of receipt of the written appeal. If the Customer does not agree with the determination of the President/Chief Executive Officer, the customer may request an appeal to the San Antonio Water System Board of Trustees through a written request to the President/Chief Executive Officer. The President/Chief Executive Officer shall schedule a hearing before the Board as soon as practicable, but in no event less than sixty (60) days after the receipt of the variance request.

(Ord. No. 92752, § 1, 10-19-00)