SCHEDULE 3 - CUSTOMER SERVICE APPEALS COMMITTEE

Latest version.

Scope. The policy establishes the procedures to be followed by the San Antonio Water System Customer Service Appeals Committee in the processing of appeals from a decision to terminate service rendered by the Customer Review Officer, as well as for customer disputes concerning high bills, adjustments due to leakage or other matters covered in Sections 34-4.01 and 34-4.03 of the City Code.

The committee will consist of three (3) members appointed by the Board for a two (2) year term, with members able to be removed by the Board. These members shall be customers of SAWS and shall not include any SAWS employees.

The committee is responsible for providing and scheduling a hearing whereby both Customer Service personnel and the customer can discuss the merits of the action under appeal. Hearings will be scheduled within fifteen (15) working days of the receipt of the appeal request. Two (2) committee members shall constitute a quorum for the purpose of conducting any hearing.

Meetings will be scheduled and conducted according to the Open Meetings Act. The conduct and testimony of the hearings shall be recorded and kept with the certified agenda and minutes of the committee meetings as a permanent record.

Appeals. All appeals must be requested in writing by the customer. The following information, at a minimum, must be included in the appeal:

Name of customer;

Service address and/or account number;

Name of representative;

Customer's home and work telephone numbers;

Nature of appeal and resolution desired; and

Customer's signature.

If an appeal is from a decision to terminate rendered by the Customer Review Officer, the customer shall have ten (10) working days from receipt of notice of such decision to request an appeal.

Representation. Customers may represent themselves or may be represented by an attorney or other person of their choosing.

Hearings. This committee shall conduct hearings to consider all information necessary to assist them in deciding on a fair and equitable recommendation to the president/CEO.

Postponements. Postponements, if needed, must be requested in writing and received by the customer service director two (2) full working days prior to the scheduled hearing. The first request for a postponement shall usually be approved. A subsequent request for a postponement shall require justification and is subject to being denied. Postponements must be rescheduled no later than five (5) working days from the previously scheduled hearing.

Failure to Appear. Failure to appear at a scheduled hearing shall subject a customer/representative to forfeit the right to such hearing and the customer/representative shall be required to make an original application in order to be heard. A customer/representative shall be allowed to make only two original applications for appeal on the same subject during any twelve (12) month period.

Recommendation to the president/CEO. At the conclusion of each hearing, the Customer Service Appeals Committee shall announce its recommendation and the reasons for said recommendation to all parties. The secretary of the committee shall transcribe the recommendation and all justification to be forwarded to the president/CEO. The decision of the president/CEO will be final.

(Ord. No. 80330, 6-16-94)

SCHEDULE "A"
CHILLED WATER SERVICE RATE SCHEDULE FOR KELLYUSA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective May 1, 2005

Billings for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.

CAPACITY CHARGE

The capacity charge shall be $20.52 per ton hour of demand. The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the demand amount specified in the contract or agreement with the customer, whichever is the greater of the two.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the Utility Costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows: all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the Payment to the City's General Fund and to GKDA will be added where applicable.

Utility Costs + Payment to General Fund + Payment to GKDA = Commodity Charge Consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND AND TO GKDA

The City of San Antonio may change the Percentage for payment to the City General Fund pursuant to City Ordinance No. 75686, which is currently established at 2.7% of Gross Revenues. At that time, the commodity and capacity charge will be revised to include the new Percentage of Payment to the City of San Antonio.

The San Antonio Water System has contracted with GKDA to pay 5% on all Chilled Water and Steam service revenues at Kelly USA unless the revenue is derived from services to the USAF on both the realigned portion of Kelly AFB and for the long-term leased-back facilities on the non-realigned portion of Kelly AFB, except for sales to the USAF that are billed to GKDA in connection with multi-tenant buildings in which USAF is one of the tenants.

DEFINITIONS

A ton is defined as 12,000 Btu's per hour.

An hour is defined as 60 consecutive minutes.

Gross revenue is defined in City Ordinance No. 75686.

(Ord. No. 96793, § 1(Att. 1), 11-21-02; Ord. No. 100588, § 1(Att. I), 3-24-05)

SCHEDULE "B"
STEAM SERVICE RATE SCHEDULE FOR KELLYUSA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective May 1, 2005

Billings for steam service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows:

CAPACITY CHARGE

The capacity charge shall be $95.06 per 100 pounds per hour of demand. The demand shall be the largest number of pounds of steam demanded in any hour of the twelve months ending with the month next preceding the month in which the bill is dated or the demand amount specified in the contract or agreement with the customer, whichever is the greater of the two.

COMMODITY CHARGE

Utility Costs + Payment to General Fund + Payment to GKDA = Commodity Charge Consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND AND TO GKDA

DEFINITIONS

An hour is defined as 60 consecutive minutes.

Gross revenue is defined in City Ordinance No. 75686.

(Ord. No. 96793, § 1(Att. 1), 11-21-02; Ord. No. 100588, § 1(Att. I), 3-24-05)

SCHEDULE "A"
CHILLED WATER SERVICE RATE SCHEDULE FOR DOWNTOWN AREA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective December 1, 2002

Billings for chilled water service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows.

CAPACITY CHARGE

The capacity charge shall be $18.40 per ton hour of demand. The demand shall be the largest number of tons of cooling demanded in any of the twelve months ending with the month next preceding the month in which the bill is dated or the connected load specified in the contract with the customer, whichever is the greater of the two. The demand for the Alamodome, which is an event driven facility with occasional peaks in demand during off peak hours and long periods of low demand, shall be defined in a service agreement between the City of San Antonio and the San Antonio Water System to account for its unique and unpredictable demands on the chilled water system. The demand for the Alamodome, which is an event driven facility with occasional peaks in demand during off peak hours and long periods of low demand, shall be defined in a service agreement between the City of San Antonio and the San Antonio Water System to account for its unique and unpredictable demands on the chilled water system.

COMMODITY CHARGE

A commodity charge will be applied to the monthly metered consumption. The commodity charge will provide for the pass-through of the utility costs, including water and energy costs. No commodity charge shall be made if the metered use of the customer is zero (0) during the month.

The commodity charge will be computed as follows; all utility costs of the previous month will be recovered through an allocation to the consumption of the billing period. In addition, the payment to the city's general fund will be added where applicable.

Utility costs + Payment to general fund = Commodity charge consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND

The City of San Antonio may change the percentage for payment to the city general fund pursuant to City Ordinance No. 75686, which is currently established at 2.7% of gross revenues. At that time, the commodity and capacity charge will be revised to include the new percentage of payment to the City of San Antonio.

DEFINITIONS

A ton is defined as 12,000 Btu's per hour.

An hour is defined as 60 consecutive minutes.

Gross Revenue is defined in City Ordinance No. 75686.

(Ord. No. 96794, § 1(Att. 1), 11-21-02; Ord. No. 2014-04-17-0262, 4-17-14)

SCHEDULE "B"
STEAM SERVICE RATE SCHEDULE FOR DOWNTOWN AREA
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective December 1, 2002

Billings for steam service shall be produced on a monthly basis and shall consist of both a capacity charge and a commodity charge as follows:

CAPACITY CHARGE

The capacity charge shall be $88.42 per 100 pounds per hour of demand. The demand shall be the largest number of pounds of steam demanded in any hour of the twelve months ending with the month next preceding the month in which the bill is dated or the connected load specified in the contract with the customer, whichever is the greater of the two.

COMMODITY CHARGE

Utility costs + Payment to general fund = Commodity charge consumption

ADJUSTMENT FOR PAYMENT TO THE CITY GENERAL FUND

DEFINITIONS

An hour is defined as 60 consecutive minutes.

(Ord. No. 96794, § 1(Att. 1), 11-21-02)

SCHEDULE A
RESIDENTIAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2018

Water service charges for all metered residential water connections INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections INSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 5/8 " meter size.

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge ^*	Sewer Service Availability Charge
5/8 "	$12.77	$13.45
¾"	$16.90	$14.79
1"	$25.12	$16.80
1½"	$45.67	$23.53
2"	$70.03	$33.62
3"	$127.83	$67.23
4"	$209.99	$100.84
6"	$415.41	$168.07
8"	$661.99	$268.90
10"	$949.47	$403.38
12"	$1,771.12	$537.83
^* Water Service Availability Charge shall be reduced by $2.55 if usage does not exceed 2,992 gallons

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
2,992 Gallons	$0.0737	1,496 Gallons	$ -
4,489 Gallons	$0.1290	2,992 Gallons	$0.2874
5,985 Gallons	$0.1658	Over 2,992 Gallons	$0.4312
7,481 Gallons	$0.2026
10,473 Gallons	$0.2395
14,962 Gallons	$0.2764
20,199 Gallons	$0.3316
Over 20,199	$0.4790

Water service charges for all metered residential water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered residential water connections OUTSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to average monthly water usage for 90 days during three consecutive billing periods beginning after November 15 and ending on or about March 15 of each year and are billed according to the schedule below. Customers who do not have a record of winter water usage or an interim average will be billed for sewer service assuming 5,985 gallons monthly sewer usage. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 5/8" meter size.

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge ^*	Sewer Service Availability Charge
5/8 "	$16.60	$16.14
¾"	$21.97	$17.76
1"	$32.66	$20.17
1½"	$59.37	$28.24
2"	$91.38	$40.35
3"	$166.18	$80.67
4"	$272.97	$121.02
6"	$540.02	$201.69
8"	$860.45	$322.70
10"	$1,234.30	$484.05
12"	$2,302.46	$645.40
^* Water Service Availability Charge shall be reduced by $3.32 if usage does not exceed 2,992 gallons

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
2,992 Gallons	$0.0958	1,496 Gallons	$ -
4,489 Gallons	$0.1676	2,992 Gallons	$0.3450
5,985 Gallons	$0.2156	Over 2,992 Gallons	$0.5174
7,481 Gallons	$0.2634
10,473 Gallons	$0.3113
14,962 Gallons	$0.3593
20,199 Gallons	$0.4311
Over 20,199	$0.6228

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Att. III; Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE A
RESIDENTIAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2019

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge ^*	Sewer Service Availability Charge
5/8 "	$12.82	$14.53
¾"	$16.97	$15.97
1"	$25.22	$18.14
1½"	$45.85	$23.41
2"	$70.58	$36.31
3"	$128.34	$72.61
4"	$210.83	$108.91
6"	$417.07	$181.52
8"	$664.55	$290.41
10"	$953.27	$435.65
12"	$1,778.20	$580.86
^* Water Service Availability Charge shall be reduced by $2.57 if usage does not exceed 2,992 gallons

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
2,992 Gallons	$0.0740	1,496 Gallons	$ -
4,489 Gallons	$0.1295	2,992 Gallons	$0.3104
5,985 Gallons	$0.1665	Over 2,992 Gallons	$0.4657
7,481 Gallons	$0.2034
10,473 Gallons	$0.2405
14,962 Gallons	$0.2775
20,199 Gallons	$0.3329
Over 20,199	$0.4809

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge ^*	Sewer Service Availability Charge
5/8 "	$16.67	$17.43
¾"	$22.06	$19.18
1"	$32.79	$21.78
1½"	$59.61	$30.50
2"	$91.75	$43.58
3"	$166.84	$87.12
4"	$274.06	$130.70
6"	$542.18	$217.83
8"	$863.89	$348.52
10"	$1,239.24	$522.77
12"	$2,311.67	$697.03
^* Water Service Availability Charge shall be reduced by $3.34 if usage does not exceed 2,992 gallons

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
2,992 Gallons	$0.0962	1,496 Gallons	$ -
4,489 Gallons	$0.1683	2,992 Gallons	$0.3726
5,985 Gallons	$0.2165	Over 2,992 Gallons	$0.5588
7,481 Gallons	$0.2645
10,473 Gallons	$0.3125
14,962 Gallons	$0.3607
20,199 Gallons	$0.4328
Over 20,199	$0.6253

(Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE B
GENERAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2018

Water service charges for all metered General Class water connections INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. For a new general class water customer who does not have a record of prior-year consumption history in order to establish a base use, a default base amount shall be assigned using the average monthly consumption for the prior calendar year for the average apartment, general or industrial account (as applicable) having the same meter size and sub-classification as the customer. A table of average monthly consumptions by general class sub-classification and meter size shall be updated annually by SAWS with actual prior calendar year consumption history information to serve as the source of default base amount assignments. Sewer service charges for all metered General Class water connections INSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 2" meter size.

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge	Sewer Service Availability Charge
5/8 "	$13.80	$13.45
¾"	$19.71	$14.79
1"	$31.53	$16.80
1½"	$61.05	$23.53
2"	$96.40	$33.62
3"	$179.02	$67.23
4"	$297.00	$100.84
6"	$591.95	$168.07
8"	$945.95	$268.90
10"	$1,358.90	$403.38
12"	$2,538.80	$537.83

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
Usage Blocks Base ^*	$0.1803	1,496 Gallons	$ -
>100-125% of Base	$0.2076	Over 1,496 Gallons	$0.3851
>125-175% of Base	$0.2706
>175% of Base	$0.3158
^* The Base Use is defined as 100% of the Annual Average Consumption

Water service charges for all metered General Class water connections OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. For a new general class water customer who does not have a record of prior-year consumption history in order to establish a base use, a default base amount shall be assigned using the average monthly consumption for the prior calendar year for the average apartment, general or industrial account (as applicable) having the same meter size and sub-classification as the customer. A table of average monthly consumptions by general class sub-classification and meter size shall be updated annually by SAWS with actual prior calendar year consumption history information to serve as the source of default base amount assignments. Sewer service charges for all metered General Class water connections OUTSIDE THE CITY LIMITS shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below. Customers with no San Antonio Water System water meter will be charged the Sewer Service Availability Charge based on a 2" meter size.

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge	Sewer Service Availability Charge
5/8 "	$16.87	$16.14
¾"	$24.02	$17.76
1"	$38.30	$20.17
1½"	$73.97	$28.24
2"	$116.43	$40.35
3"	$216.60	$80.67
4"	$359.21	$121.02
6"	$715.81	$201.69
8"	$1,143.74	$322.70
10"	$1,642.97	$484.05
12"	$3,069.37	$645.40

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
Usage Blocks Base ^*	$ 0.2345	1,496 Gallons	$ -
>100-125% of Base	$ 0.2699	Over 1,496 Gallons	$ 0.4622
>125-175% of Base	$ 0.3519
>175% of Base	$ 0.4105
^* The Base Use is defined as 100% of the Annual Average Consumption

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Att. III; Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE B
GENERAL CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2019

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge	Sewer Service Availability Charge
5/8 "	$13.86	$14.53
¾"	$19.79	$15.97
1"	$31.66	$18.14
1½"	$61.29	$25.41
2"	$96.79	$36.31
3"	$179.74	$72.61
4"	$298.19	$108.91
6"	$594.32	$181.52
8"	$949.73	$290.41
10"	$1,364.34	$435.65
12"	$2,548.96	$580.86

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
Usage Blocks Base ^*	$0.1810	1,496 Gallons	$ -
>100-125% of Base	$0.2084	Over 1,496 Gallons	$0.4159
>125-175% of Base	$0.2717
>175% of Base	$0.3171
^* The Base Use is defined as 100% of the Annual Average Consumption

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size	Water Service Availability Charge	Sewer Service Availability Charge
5/8 "	$16.94	$17.43
¾"	$24.12	$19.18
1"	$38.45	$21.78
1½"	$74.27	$30.50
2"	$117.20	$43.58
3"	$217.47	$87.12
4"	$360.65	$130.70
6"	$718.67	$217.83
8"	$1,148.31	$348.52
10"	$1,649.54	$522.77
12"	$3,081.65	$697.03

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
Usage Blocks Base ^*	$ 0.2354	1,496 Gallons	$ -
>100-125% of Base	$ 0.2710	Over 1,496 Gallons	$ 0.4992
>125-175% of Base	$ 0.3533
>175% of Base	$ 0.4121
^* The Base Use is defined as 100% of the Annual Average Consumption

(Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE C
WHOLESALE CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2018

Water service charges for all metered wholesale water connections shall be the sum of the appropriate Water Service Availability Charge and the application of the Water Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below. Sewer service charges for all metered wholesale water connections shall be the sum of the appropriate Sewer Service Availability Charge and the application of the Sewer Monthly Volume Charges to metered water usage and are billed according to the schedule below.

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size†	Water Service Availability Charge	Sewer Service Availability Charge
6"	$536.70	$314.88
8"	$857.15	$314.88
10"	$1,230.99	$314.88
12"	$2,299.15	$314.88
† Wholesale water service will not be provided through a meter smaller than 6" in order to comply with fire-flow requirements and the "Criteria for Water Supply and Distribution in the City of San Antonio and its Extraterritorial Jurisdiction."

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
Base ^*	$0.2091	All Usage	$0.4109
Over Base	$0.6274
^* The Base Use is defined as 100% of the Annual Average Consumption or as agreed to by the wholesale customer and approved by the SAWS Board of Trustees.

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Att. III; Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE C
WHOLESALE CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2019

MONTHLY SERVICE AVAILABILITY CHARGES

Meter Size†	Water Service Availability Charge	Sewer Service Availability Charge
6"	$538.85	$340.07
8"	$860.58	$340.07
10"	$1,235.91	$340.07
12"	$2,308.35	$340.07
† Wholesale water service will not be provided through a meter smaller than 6" in order to comply with fire-flow requirements and the "Criteria for Water Supply and Distribution in the City of San Antonio and its Extraterritorial Jurisdiction."

MONTHLY VOLUME CHARGES

WATER		SEWER
Usage Gallon— Block Threshold	Rate Per 100 Gallons	Usage Gallon— Block Threshold	Rate Per 100 Gallons
Base ^*	$0.2099	All Usage	$0.4438
Over Base	$0.6299
^* The Base Use is defined as 100% of the Annual Average Consumption or as agreed to by the wholesale customer and approved by the SAWS Board of Trustees.

(Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE D
IRRIGATION CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2018

Water service charges for all irrigation water service INSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Service Availability charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below.

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$13.80
¾"	$19.71
1"	$31.53
1½"	$61.05
2"	$96.40
3"	$179.02
4"	$297.00
6"	$591.95
8"	$945.95
10"	$1,358.90
12"	$2,538.80

MONTHLY VOLUME CHARGES

Usage Gallon—Block Threshold	Rate Per 100 Gallons
8,229 Gallons	$0.3279
17,954 Gallons	$0.4589
162,316 Gallons	$0.5901
Over 162,316 Gallons	$0.7540

Water service charges for all irrigation water service OUTSIDE THE CITY LIMITS of San Antonio shall be the sum of the appropriate Service Availability charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the schedule below.

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$16.87
¾"	$24.02
1"	$38.30
1½"	$73.97
2"	$116.73
3"	$216.60
4"	$359.21
6"	$715.81
8"	$1,143.74
10"	$1,642.97
12"	$3,069.37

MONTHLY VOLUME CHARGES

Usage Gallon—Block Threshold	Rate Per 100 Gallons
8,229 Gallons	$0.4262
17,954 Gallons	$0.5967
162,316 Gallons	$0.7671
Over 162,316 Gallons	$0.9802

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Att. III; Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE D
IRRIGATION CLASS WATER AND SEWER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2019

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$13.86
¾"	$19.79
1"	$31.66
1½"	$61.29
2"	$96.79
3"	$179.74
4"	$298.19
6"	$594.32
8"	$949.73
10"	$1,364.34
12"	$2,548.96

MONTHLY VOLUME CHARGES

Usage Gallon—Block Threshold	Rate Per 100 Gallons
8,229 Gallons	$0.3292
17,954 Gallons	$0.4607
162,316 Gallons	$0.5925
Over 162,316 Gallons	$0.7570

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$16.94
¾"	$24.12
1"	$38.45
1½"	$74.27
2"	$117.20
3"	$217.47
4"	$360.65
6"	$718.67
8"	$1,148.31
10"	$1,649.54
12"	$3,081.65

MONTHLY VOLUME CHARGES

Usage Gallon—Block Threshold	Rate Per 100 Gallons
8,229 Gallons	$0.4279
17,954 Gallons	$0.5991
162,316 Gallons	$0.7702
Over 162,316 Gallons	$0.9841

(Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE E
WATER SUPPLY FEE SCHEDULE
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2018

The Water Supply Fee shall be assessed on all potable water service for water usages in every instance of service for each month or fraction thereof according to the schedule below.

Rate Class	Usage Gallon— Block Threshold	Fee to be Assessed (per 100 gallons)
Residential	2,992 Gallons	$0.0997
	4,489 Gallons	$0.1744
	5,985 Gallons	$0.2242
	7,481 Gallons	$0.2741
	10,473 Gallons	$0.3240
	14,962 Gallons	$0.3738
	20,199 Gallons	$0.4485
	Over 20,199 Gallons	$0.6477
General	Base ^*	$0.1880
	125% of Base	$0.2163
	175% of Base	$0.2820
	Over 175% of Base	$0.3291
Wholesale	Base ^**	$0.2449
	Over Base	$0.7349
Irrigation	8,229 Gallons	$0.2460
	17,954 Gallons	$0.3444
	162,316 Gallons	$0.4429
	Over 162,316 Gallons	$0.5660
^* The Base Use for the General Class is defined as 100% of the Annual Average Consumption
^** The Base Use for the Wholesale Class is defined as 100% of the Annual Average Consumption or as agreed to by the wholesale customer and approved by the SAWS Board of Trustees.

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

INDUSTRIAL WASTE FEE SCHEDULE
Under Article V, Sewage Transportation, Treatment and Disposal, Division 3, Sec. 34-484, et seq.
Effective 12:01 a.m., January 1, 2019
Ordinance No. 2015-11-19-0956 dated November 19, 2015

Name of Fee	Fee Amount	Unit
Industrial Waste Discharge Permit—Categorical	$14,254.42	Per Five (5) Year Permit with annual pro rata payments
Industrial Waste Discharge Permit—Non-Categorical	$10,690.82	Per Five (5) Year Permit with annual pro rata payments
Sampling Fee—Significant Industrial Users	$633.53	Per sample of discharge from Significant Industrial User collected under Industrial Pre-Treatment Program
Sampling Fee—Non-Significant Industrial Users	$11.21	Per month billed to Non-Significant Industrial User under Industrial Pre-Treatment Program

Laboratory Testing Fees:

Name of Fee	Fee Amount	Unit
Alkalinity	$18.18	Per test
Ammonia Direct	$21.21	Per test
Ammonia Distillation	$42.42	Per test
Biochemical Oxygen Demand	$36.36	Per test
Chemical Oxygen Demand	$37.87	Per test
Conductivity	$12.12	Per test
Cyanide—Total (with Post Amending)	$48.78	Per test
Phosphorus—Total	$27.12	Per test
Total Kjeldahl Nitrogen	$40.90	Per test
Total Dissolved Solids	$16.36	Per test
Total Suspended Solids	$19.39	Per test
Turbidity	$15.58	Per test
Escherichia Coli—Present/Absent	$23.03	Per test
Total Coliform—Present/Absent	$21.81	Per test
Fecal Coliform	$21.81	Per test
Fecal Streptococcus	$30.30	Per test
Escherichia Coli—Membrane Filtration	$21.81	Per test
Mercury	$36.36	Per test
Hardness	$19.39	Per test
Hexavalent Chromium	$34.84	Per test
Metals	$16.97	Per test
Fats, Oil and Grease	$66.65	Per test
IC (Nitrite, Sulfate, Chloride, Nitrite/Nitrate Combined, Nitrate, Fluoride)	$18.83	Per test
Organochlorine Pesticides	$206.02	Per test
Organophosphorus Pesticides (8 compounds)	$235.97	Per test
Semi-Volatile Organic Compounds (70—110 compounds)	$454.45	Per test
Total Petroleum Hydrocarbons	$121.19	Per test
Volatile Organic Compounds—Drinking Water (48—84 compounds)	$136.34	Per test
Volatile Organic Compounds—Waste Water (31 compounds)	$183.30	Per test

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928 , § 3(Att. II), 12-7-17; Res. No. 18-262, 11-13-18)

SCHEDULE E
WATER SUPPLY FEE SCHEDULE
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2019

The Water Supply Fee shall be assessed on all potable water service for water usages in every instance of service for each month or fraction thereof according to the schedule below.

Rate Class	Usage Gallon— Block Threshold	Fee to be Assessed (per 100 gallons)
Residential	2,992 Gallons	$0.1040
	4,489 Gallons	$0.1819
	5,985 Gallons	$0.2338
	7,481 Gallons	$0.2859
	10,473 Gallons	$0.3379
	14,962 Gallons	$0.3899
	20,199 Gallons	$0.4678
	Over 20,199 Gallons	$0.6756
General	Base ^*	$0.1961
	125% of Base	$0.2256
	175% of Base	$0.2941
	Over 175% of Base	$0.3433
Wholesale	Base ^**	$0.2554
	Over Base	$0.7665
Irrigation	8,229 Gallons	$0.2566
	17,954 Gallons	$0.3592
	162,316 Gallons	$0.4619
	Over 162,316 Gallons	$0.5903
^* The Base Use for the General Class is defined as 100% of the Annual Average Consumption
^** The Base Use for the Wholesale Class is defined as 100% of the Annual Average Consumption or as agreed to by the wholesale customer and approved by the SAWS Board of Trustees.

(Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

SCHEDULE F
RECYCLED WATER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2018

Water service charges for all recycled water service shall be the sum of the appropriate Service Availability Charge and the application of the Monthly Volume Charges to metered water usage in every instance of service for each month or fraction thereof and are billed according to the appropriate schedule below.

EDWARDS EXCHANGE CUSTOMERS

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$12.12
¾"	$15.77
1"	$20.55
1½"	$32.65
2"	$47.74
3"	$126.98
4"	$188.75
6"	$360.05
8"	$542.73
10"	$744.20
12"	$918.22

MONTHLY VOLUME CHARGE

	Rate Per 100 Gallons
Usage Blocks	Standard	Seasonal
Transferred Amount	$0.0319	$0.0319
All in excess of transferred amount	$0.1196	$0.1271
The Volume Charge "Seasonal" Rate Per 100 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 100 Gallons shall be utilized.

NON EDWARDS EXCHANGE CUSTOMERS

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$12.12
¾"	$15.77
1"	$20.55
1½"	$32.65
2"	$47.74
3"	$126.98
4"	$188.75
6"	$360.05
8"	$542.73
10"	$744.20
12"	$918.22

MONTHLY VOLUME CHARGE

	Rate Per 100 Gallons
Usage Blocks	Standard	Seasonal
First 748,000	$0.1280	$0.1376
Over 748,000	$0.1308	$0.1388
The Volume Charge "Seasonal" Rate Per 100 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 100 Gallons shall be utilized.

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

LIQUID WASTE HAULER FEE SCHEDULE
Under Article V, Sewage Transportation, Treatment and Disposal, Division 4, Sec. 34-521, et seq.
Effective 12:01 a.m., January 1, 2019
Ordinance No. 2015-11-19-0956 dated November 19, 2015

Name of Fee	Fee Amount	Unit
Liquid Waste Permits and Coupons—Truck Permit	$351.61	Per annual permit per liquid waste hauling truck
Liquid Waste Permits and Coupons—Truck Permit Reinspection Fee	$196.39	Per each reinspection of a truck required for the truck to qualify for an annual liquid waste hauling permit
Liquid Waste Permits and Coupons—Manifest Coupon Books	$45.40	Per manifest book
Disposal Site Fee	$9.21	Per 100 gallons of disposed waste
Disposal Site Holiday Access Fee	$64.82	Per hour of access on holidays
Disposal Site Weekend Access Fee	$39.10	Per hour of access on weekends

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15, Res. No. 16-302, Atts. III, IV; Ord. No. 2017-12-07-0928 , § 3(Att. II), 12-7-17; Res. No. 18-262, 11-13-18)

SCHEDULE F
RECYCLED WATER RATE SCHEDULES
SAN ANTONIO WATER SYSTEM
San Antonio, Texas
Effective for Consumption on or about January 1, 2019

EDWARDS EXCHANGE CUSTOMERS

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$12.34
¾"	$16.05
1"	$20.92
1½"	$33.24
2"	$48.60
3"	$129.27
4"	$192.15
6"	$366.53
8"	$552.50
10"	$757.60
12"	$934.75

MONTHLY VOLUME CHARGE

	Rate Per 100 Gallons
Usage Blocks	Standard	Seasonal
Transferred Amount	$0.0325	$0.0325
All in excess of transferred amount	$0.1218	$0.1294
The Volume Charge "Seasonal" Rate Per 100 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 100 Gallons shall be utilized.

NON EDWARDS EXCHANGE CUSTOMERS

MONTHLY SERVICE AVAILABILITY CHARGE

Meter Size	Service Availability Charge
5/8 "	$12.34
¾"	$16.05
1"	$20.92
1½"	$33.24
2"	$48.60
3"	$129.27
4"	$192.15
6"	$366.53
8"	$552.50
10"	$757.60
12"	$934.75

MONTHLY VOLUME CHARGE

	Rate Per 100 Gallons
Usage Blocks	Standard	Seasonal
First 748,000	$0.1303	$0.1401
Over 748,000	$0.1332	$0.1413
The Volume Charge "Seasonal" Rate Per 100 Gallons shall be applied to all billings beginning on or about May 1 and ending after five complete billing months on or about September 30 of each year. At all other times the Volume Charge "Standard" Rate Per 100 Gallons shall be utilized.

(Ord. No. 2017-12-07-0928 , § 1(Att. I), 12-7-17)

PRIVATE FIRE PROTECTION WATER SERVICE
(cf. Sec. 34-127)

Type Nos. 1 and 2 (non-metered) and Type No. 3 (combination meter):

	Minimum Annual Charge
	Inside City Limits	Outside City Limits
4-inch or smaller service line connection	$274.00	$356.20
6-inch	378.00	493.20
8-inch	460.32	597.32
10-inch	531.56	690.48
12-inch	635.68	872.48

(Ord. No. 2015-11-19-0956 , § 4(Att. I), 11-19-15)

DROUGHT SURCHARGE SCHEDULES

RESIDENTIAL SURCHARGE
(Residential Customer)
(cf. Sec. 34-128.)

Stage IV

In addition to regular charges, the following rate surcharges shall apply during Stage IV for all residential water service INSIDE AND OUTSIDE THE CITY LIMITS of San Antonio, measured per 100 gallons for water usage in every instance of service for each billing month the Drought Surcharge is in effect, and shall be as follows:

MONTHLY SURCHARGE

Step in Gallons	Rate Per 100 Gallons
All in excess of 12,717 gallons	The current highest volumetric water rate to include Delivery, Water Resource Fees, Edwards Aquifer Fees, current wholesale contracts, Standard and Seasonal inside city limits regardless of the month of billing or actual highest billing rate assed on any individual customer.

IRRIGATION SURCHARGE
(Non-Residential Irrigation Customer)
(cf. Sec. 34-128)

Stage IV

Non-residential irrigation customers. In addition to regular charges, the following rate surcharges shall apply during Stage IV for all non-residential irrigation customers INSIDE AND OUTSIDE THE CITY LIMITS of San Antonio, measured per 100 gallons for water usage in every instance of service for each billing month that the Drought Surcharge is in effect, and shall be as follows:

MONTHLY SURCHARGE

Step in Gallons	Rate Per 100 Gallons
All use in excess of 5,236 gallons	The current highest volumetric water rate to include Delivery, Water Resource Fees, Edwards Aquifer Fees, current wholesale contracts, Standard and Seasonal inside city limits regardless of the month of billing or actual highest billing rate assed on any individual customer.

Residential irrigation customers. In addition to regular charges, the following rate surcharges shall apply during Stage IV for all residential Irrigation customers INSIDE AND OUTSIDE THE CITY LIMITS of San Antonio, measured per 100 gallons for water usage in every instance of service for each billing month the Drought Surcharge is in effect, and shall be as follows:

MONTHLY SURCHARGE

Step in Gallons	Rate Per 100 Gallons
All use in excess of 12,717 gallons on all combined Residential and Irrigation metered use for a single customer	The current highest volumetric water rate to include Water Delivery rates, Water Resource Fees, Edwards Aquifer Fees, current wholesale contracts, Standard and Seasonal charges assed for inside city limits customer regardless of the month of billing or actual highest billing rate assed on any individual customer.

                    
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